Terms, Conditions and Cancellation policy since 17th JAN 2017.
These rules and guidelines apply for our weekly scheduled public tours.

If the number of minimum participants per tour is not met, we hold the right to cancel the event. Cancellation will be posted on our facebook page. https://www.facebook.com/greencaptourshelsinki/
and informed to the costumer via email.

The minimum participant numbers per tour are following:
Games&Sauna: 4 people
City Center: 4 people
Pub Crawl: 6 people
Forest on a Bicycle, short: 4 people
Forest on a Bicycle, complete: 4 people
Custom tour: – No minimum.
Free Walking Tour: 2 people

We hold the right not to accept reservations nor cancellations later than 12 hours before the event.
If cancelled later, full sum of reservation will be charged.

 

 

Beyond weekly scheduled public tours we have:

General Terms and conditions regarding reservations and cancellations

 

These general terms and conditions will adhere to Green Cap Tours (“GCT”) and any party (directly or through a third party) entering an agreement with GCT and receiving a confirmation of order (such party will be referred to as “customer”). The agreement can extend to or be limited to other products or services or any combination of products or services (eg. events and arrangements).

 

GCT, as the provider of the service, is responsible for delivering the agreed services to the customer when such a service is explicitly or implicitly, within reason and standards, included in the marketed service. This responsibility extends to all services GCT provides directly or through a third party service provider. The information given in official marketing material is binding apart from the exceptions mentioned in the terms and conditions. All rights to change the information regarding the marketed services are reserved before explicitly entering an agreement with the customer, provided the customer has been made aware of the changes. GCT reserves the right to rectify information and prices at any point if the marketed information or prices are so obviously incorrect that the customer should have understood mistake.

 

As the provider of the service, GCT is responsible for:

 

  • Sending a written confirmation of order and any other necessary documents to the customer. The written confirmation of order will include an up-to-date schedule of the booked service.
  • Providing the invoice and payment information and other necessary details regarding the service arrangements.
  • Ensuring that the provided service corresponds to the description given in the marketing material or other documents concerning the agreement. GCT cannot be held responsible for any services marketed directly to the customer by a third party service provider working in agreement with GCT.

 

 

—The Scope and Application of the Terms and Conditions:—

 

These terms and conditions will apply to all confirmed reservations made with GCT.

 

I Payments, Cancellations and Changes

 

  1. Bookings under 500€

 

If the service is booked over 40 days before the service or event begins:

– A booking fee (15% of the overall price) must be paid within 7 days after making the reservation. The payment must be made via wire transfer or PayPal to an account provided by GCT.

– In case of events and services marketed separately, the payment must be made at the site before the commencement of the service or event. In such a case a booking fee will not be charged.

 

If the service is booked later than 40 days before the service or event begins, the whole price of the service must be paid within 3 days after receiving the confirmation of order and invoice. The payment must be made via wire transfer or PayPal to an account provided by GCT.

 

Cancellation:

 

All cancellations must be made at least 48 hours before the commencement of the service or GCT will not refund the customer for any payments. If the cancellation is made at least 48 hours before the commencement of the service, the customer is entitled to a full refund with the exception of booking fees and handling charges.

 

Bookings over 500€

 

If the service is booked over 40 days before the service or event begins, a booking fee (15% of the overall price) must be paid within 7 days after making the reservation. The payment must be made via wire transfer or PayPal to an account provided by GCT.

 

If the service is booked later than 40 days before the service or event begins, the whole price of the service must be paid within 3 days after receiving the confirmation of order and invoice. The payment must be made via wire transfer or PayPal to an account provided by GCT.

 

If the reservation is cancelled later than 2 weeks before the commencement of the service or event, GCT will not offer any refunds for any payments made related to the service or event in question.

 

If the reservation is cancelled later than 4 weeks but earlier than 2 weeks before the commencement of the service or event, GCT will refund 50% of the overall price of the service.

 

If the reservation is cancelled earlier than 4 weeks before the commencement of the service or event, the customer is entitled to a full refund with the exception of booking fees and handling charges.

 

  1. Booking fees

 

GCT will not be required to send reminders or notifications for late payments. The reservation will be considered cancelled if GCT does not receive the payment by the due date marked on the confirmation of order or invoice.

 

  1. Cancellations and Changes

 

The customer can cancel or make changes to the reservations in person, by calling or via email.

 

The customer cannot cancel or make changes to individual services or events when booking a package deal which includes multiple services or events under one price.

 

  1. Handling charges

 

Handling charges apply to all cancelled reservations or if changes are made to the date, time or nature of the service. The handling charge equals 25% of the total price of the service or 50€, whichever is larger.

 

  1. Changes made by GCT

 

GCT reserves the right to make changes to the service or event provided that the customer can be offered a service of equal value. If unexpected increases in costs due to changes in taxes or other charges appear after GCT and the customer have entered an agreement, GCT can raise the price of the service or event with an amount corresponding to the increased costs. The customer must be informed of such changes as soon possible.

 

The prices cannot the raised within the last 20 days before the service or event begins.

 

If the event or service cannot be delivered according to the agreement and these terms and conditions, and GCT is unable to provide a service of equal value, the customer has the right to consider the agreement terminated. The customer has the right to consider the agreement terminated if the changes made to the agreement considerably weaken the service from the customer’s perspective. In the cases mentioned in this paragraph, GCT is required to fully refund the customer for all the payments and charges.

 

If the customer is not present for the beginning of the service or event they have reserved, GCT is allowed to resell their reservation.

 

II Services Included in the Price

 

  1. The base price in the official marketing material is always per person or per group unless otherwise stated.

 

  1. The prices include (unless otherwise stated):

– Guide services

– Other services as agreed

 

For an extra fee we offer bespoke transportation or dining options to be included in or paired with other events or services.

 

  1. The customer’s responsibilities

 

The customer is responsible for making all the arrangements and handling all formalities not explicitly agreed on in the agreement made with GCT.

 

In applicable cases, the customer is responsible for the handling of all passport, visa, permit and other related matters. GCT will accept no responsibility over any failures to do so.

 

The customer is expected to pay for the event or service by the date given in the confirmation of order or in a separate invoice. GCT can require a booking fee before confirming the order.

 

The customer is expected to notify GCT of any errors, mistakes or lapses in the service or the quality of the service as soon as it is noticed. GCT must be given an opportunity to rectify the issue of complaint. Failure to make a complaint as soon as can reasonably be expected voids GCT of any responsibility.

 

GCT reserves the right to terminate the agreement if the customer or any member of the customer’s party behaves in a manner that significantly affects the overall quality of the service or if the customer or their party causes material or physical harm or damage. If the agreement is terminated immediately due to these reasons, GCT can charge the customer for the full value of the inflicted harm, with a minimum amount of 500€.

 

  1. Complaints and disputes

 

The customer must contact GCT in all complaint related matters. Complaints must be made without delay to the GCT staff. If a complaint cannot be made immediately or if the matter cannot be rectified with a reasonable solution on-site or if the customer requires further compensation, a written complaint must be made via email (greencaptours@gmail.com) within a month after the service or event has concluded.

 

In applicable cases, GCT will compensate up to the full value of the service.

 

If an agreement cannot be reached regarding the matter, the customer may file a complaint with the The Consumer Disputes Board or a local district court for resolution.

 

  1. Force Majeure

 

GCT will not accept responsibility to compensate the customer for any events caused by circumstances that could not have reasonably been foreseen or prevented by GCT when entering an agreement with the customer.

 

  1. Handling of personal data

 

By making a reservation, the customer agrees that GCT will store their personal data. The reason for storing the customer’s personal data is to ensure the quality and safety of the service in case of emergencies or other events which require access to personal data. The personal data, in its entirety or any part of it, will never be used for marketing or distributed to any third party without the explicit permission of the customer.

 

III Discounts

 

  1. The prices provided in the GCT marketing material are considered valid until further notice. GCT reserves the right sell the service for a lower price. Any changes in prices will not adhere to reservations made before the new price has been announced.

 

  1. Group discounts can be given to groups if the reservation is made for more than 10 people.

 

  1. At the time of making the reservation, the customer must notify GCT if they qualify for a discount. Later claims for discounts are not handled. The customer must be able to prove their eligibility for a discount. Only one discount per service per person can be considered, i.e. the discounts do not stack.

 

  1. The customer is not eligible for a refund for any services they paid for but did not use.

 

  1. GCT reserves the right to upgrade the service from what the reservation made by the customer requires. GCT is not responsible for offering the same upgrade to anyone else.

 

IV General terms and conditions

 

The customer is directly responsible for all harm and damages caused to GCT or any third party. In case of force majeure, GCT has the right to cancel the reservation and the customer is eligible for a full refund.

 

GCT reserves the right to make changes to guides, available languages and similar matters under unforeseen situations. GCT will do its best to find a fitting solution for the customer in all cases. GCT reserves the right to change these terms and conditions.

 

GCT and the customer will aim to settle any disputes through a mutual agreement. In cases where a dispute cannot be settled, the matter can be taken to the District Court of Helsinki for resolution.

GCT will not give any information of customers to third parties. Personal information of customer (name, phone number and email) is gathered  to ensure smooth communication regarding the tours and events GCT is organizing for the customer in question.